Return & Refund Policy
Return & Refund Policy
Handcrafted Luxury, Made Just for You
At Family Starz Luxury Pet Furniture, every piece is made-to-order, uniquely crafted to match your preferences and your pet’s comfort. Because of the personalized nature of our products, all sales are final.
All Sales Are Final
Due to the custom, handmade nature of our luxury pet beds, we do not accept returns, refunds, or exchanges. Each item is tailored to your specific selections — including size, color, trim, and materials — making every order exclusive and non-resellable. This policy also complies with health and hygiene regulations.
Damaged or Defective Orders
If your item arrives with visible damage or a clear manufacturer’s defect, please notify us within 3 days of delivery.
To be eligible for a repair or exchange review, please email us with:
- Clear photos of the damage or defect
- Images of the packaging and box (if applicable)
- Your order number and a brief description
Our team will evaluate the issue and work with you to resolve it. Additional shipping charges may apply depending on the situation.
Handmade Variations & Customizations
Every piece is handcrafted and customized — slight differences in color, texture, finish, or dimensions are expected and are part of the charm and character of artisan work.
- All measurements are approximate
- Variations are not considered defects
- Your product is one-of-a-kind and created with intention
Clarity Policy – Why Returns Are Not Accepted
Our products are not mass-produced. Once an order is placed, we begin sourcing exclusive materials and building your custom furniture. As a result:
- Refunds, returns, or exchanges are not available once production begins
- We strongly encourage reviewing all order details before checkout
- For pre-order questions, our team is happy to help guide your selections
Questions?
We’re here to support you every step of the way. Please contact us before placing an order if you have questions about materials, sizing, or customization options.
